109 views
New Reviewer
1 comment
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
2.6
Updated by user May 02, 2016

A person named Zuley Pereira E-mailed me requesting more pictures and any other info I could give them. I had color pictures taken (8x10) along with all my info and snail mailed them back to him.

That was on Apr. 5th He or she haven't responded since. His number is 954-428-**** ext. 41651.

Give them a call and ask them what the *** is taken so long to answer me. Thanks!

Updated by user Apr 04, 2016

The sofa I received was a Paterson 90" Duo Recliner model instead of a Madison Sofa that I previously stated .

Updated by user Apr 03, 2016

Eldorado furniture is lacking a great deal in customer service.

Original review posted by user Apr 02, 2016

I won a Madison sofa from a west palm beach TV station in a contest that they ran. Being a single person it receives very little use.It literly is shedding like a snake would shed it's skin.I called customer service in Miami and was told "I had to talk to the store that it came from" I called West palm store that I needed the "blue"sheet for them to do anything for me.

I told the lady that I only had a Madison sofa that was losing its outer lamination and it looked like ***.Without the blue sheet she couldn't do anything for me.

What a bunch of rip off artists, and I told the promotion director at the TV station they were dealing with a slime ball outfit. I'm sure glad that I didn't pay for the piece of trash.

Reason of review: Bad quality.

Preferred solution: Let the company propose a solution.

El Dorado Furniture Pros: Sofa when it was new.

El Dorado Furniture Cons: Furniture quality, Lack of concern about furniture falling apart, Poor quality of failing furniture, Customer service, Employee attitude, Whole experience.

Location: Jensen Beach, Florida

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
El_Dorado_Furniture4200

Good Morning and thank you for your feedback. We apologize about your experience.

We would like to learn more about your case. Please send us an email with further details to customercare@eldoradofurniture.com with your contact information and the name under the account and a representative will be in contact with you within 24 business hours upon receipt of your email.

Please use the special code, EDF0405PC, on the subject line of your email. Thank you in advance and we look forward to speaking with you.

El Dorado Furniture Reviews

  1. 93 reviews
  2. 43 reviews
  3. 24 reviews
  4. 7 reviews
  5. 23 reviews
El Dorado Furniture reviews