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Once the initial purchase was made, customer service went down hill. I felt like I was dealing with a car dealership. I tried to get 12 months zero percent financing and got the biggest run around by their bank. Due to identity theft, I have a fraud alert on my...
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2.4
#1103245
Once the initial purchase was made, customer service went down hill. I felt like I was dealing with a car dealership. I tried to get 12 months zero percent financing and got the biggest run around by their bank. Due to identity theft, I have a fraud alert on my...
Read more
#1103244
Once the initial purchase was made, customer service went down hill. I felt like I was dealing with a car dealership. I tried to get 12 months zero percent financing and got the biggest run around by their bank. Due to identity theft, I have a fraud alert on my...
Read more
#1103243

El Dorado Furniture - Furniture defective

El Dorado Furniture
#1075737
1.0
Details
They sold a defective Sofa and refused to give me a refund or exchange!!!A new sofa just 2 months old manufacturer defect. Worst customer service ever!!!! They are dishonest and horrible overall. NEVER BUYING FROM THEM AGAIN!
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El Dorado Furniture - Couch peeling

El Dorado Furniture
#1059107
My 3 year old el dorado couches have been peeling over the last 2+ years. It's been in a nice environment. I've tried to reach them before but messages go unanswered. Please help. Billy Hayes 305-389-1534
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Short Review on March 12, 2017

El Dorado Furniture
#1019967
Every furniture I have ever purchased from them is poor quality !!!!! Quality does not match the cost !!!!
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El Dorado Furniture Sofa Review

El Dorado Furniture
#986814
5.0
Details
No puede haber sido peor
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Style and Design
We bought 2 sofas for a family room according to the invoice it states "leather" , after 3 years it started peeling on the siting area and the hand rest, we filed a complaint at the BBB and were contacted by Adriana she requested pictures we sent them to her and she...
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#1090290
El Dorado Furniture - Terrible patio furniture
El Dorado Furniture - Terrible patio furniture
El Dorado Furniture - Terrible patio furniture
We purchased outdoor furniture about two years ago. Every chair, the sofa and lounger are all falling apart already! The wicker is pulling and we can't even use all of the chairs now. Whe I called the store, I was told they don't help since there is only a year...
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I purchased a leather sectional in May, 17, less than 2 weeks it started to wrinkle, it looks like it's 10 years old. A technician came out and accessed and was surprised at the condition, suggested refund or replace. I had to constantly call customer service and go to...
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Anonymous
Anonymous

Eldorado customer service sucks! I have been waiting 8 months for a part for my sofa recliner. When it arrived from China it was the wrong part. They agreeded to send me a ...

El_Dorado_Furniture4200
El_Dorado_Furniture4200
El Dorado Furniture Verified Representative

Good Afternoon and thank you for your feedback. We apologize in regards to your experience. El Dorado Furniture goes to great lengths to WOW every customer, every time. We wo...

1.4
#1083738
I purchased a mattress around October 2016. In December 2016 i noticed on one side the mattress sink in more than the other side. So i called the store i purchased it from,they told me call warranty department. The warranty department said the don't cover that I'll...
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El_Dorado_Furniture4200
El_Dorado_Furniture4200
El Dorado Furniture Verified Representative

Good Evening and thank you for your feedback.We apologize in regards to your experience.El Dorado Furniture goes to great lengths to wow every customer, every time. We would l...

1.4
#1075862
Ordered a leather reclining sofa & love seat. 2 delivery guys came that supposedly didn't speak English. Instead of them both bringing one piece at a time, one guy was trying to push the sofa & the other was pushing the love seat on dollies that were way too small. The...
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El_Dorado_Furniture4200
El_Dorado_Furniture4200
El Dorado Furniture Verified Representative

Greetings and thank you for your feedback. We apologize in regards to your experience. El Dorado Furniture goes to great lengths to wow every customer, every time. A represen...

I purchased 8 pieces from the Fort Myers store and while the sales people were great and the deliver staff nice, almost every piece was damaged. There is no quality control. Even before they finished unwrapping a piece I saw that the glass was cracked and the chrome...
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2.2
#1069667
Where to begin. I purchased a sectional sofa approx 18 months ago. Within a week I could tell the couch was junk and contacted customer service to ask about utilizing either their published return policy or the extended warranty I purchased. I got basically ignored...
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Anonymous
Aaron

OP here.So I have been asking them for 18 months now for a new copy of the extended warranty I purchasedTHIS IS WHAT THEY FINALLY SENT ME http://imgur.com/s3SCgxULike I honest...

Anonymous
Aaron

OP here again. Yes. Still dealing with this. The email reps are so infuriating, they respond every once in a while, just enough to make you think they're trying to address you...

1.5
#1068438