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2.7 Based on 47 reviews
Compare to others
  • Customers like
    • Salesman 3
    • Selection of furniture 1
    • Sofa when it was new 1
  • Customers don't like
    • Lack of concern about furniture falling apart 7
    • Poor customer sales 6
    • Poor quality of failing furniture 4
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El Dorado Furniture Recliner Review from Cape Coral, Florida
1 of 2

Ok went to el dorado was assured the furniture I was buying was high end leather. With in six months the recliner started to wear out went in spoke to someone was told they would send some one out long story short six months later numerous emails and phone calls it was replaced. Well guess what new recliner is doing the same thing and the stuffing is coming out. I will never never never buy another thing from them. Very disappointed in them and... Read more

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To make the story short. Bed: Frame bent after 2 weeks. Price $700 Chair: Base broken first week, they make a replacement and broke again. Non Genuine Leather. Price $300 Sectional Sofa: Good condition but the leather feels sticky. Price $1300 Coffee Table: Some cracks. Price $500 Don't buy anything from this store unless they give you a good warranty and a return policy printed and signed. By the way the guy that make delivery don't know how to... Read more

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I purchased over $9k on furniture the sales agent great Bibi, some of the piece were defected, including a very expensive sectional, One of the manual chairs did not close, reported n I upgraded to the electric chair, however the right chair was defected, they send another that was worse than the previous, I signed the form telling of the defected products.. I told Them The sectional sets does not line up like a sectional should. The mgr told me... Read more

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One of the nicest furniture store in Miami, I consider it to be El Dorado; however, the customer greeting and treatment of customers is far from friendly or acceptable. The policies of El Dorado pushes people to other furniture stores and walk away from El Dorado. You go to the stores(specially Kendall and the original store on NW 72 Ave) , a sales representative will come to you and ask what it is you are looking for. They give you their card... Read more

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First time buyer. Paid in full. Set up delivery date. Date came and no delivery. I called and they said the sales person screwed up. Mr. Simons the store manager called and said...too's the sales persons fault not El Dorado. My invoice states the delivery date. Since I took the day off from work, he threw a bone and said I'll give you $50 to set up another delivery date some time next week. His attitude was horrendous. El Dorado... Read more

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Purchase a dining room set in wellington, fl, for $3000.00. It contains 2 benches and 2 chairs, in leather. I never used it but once, as I am a snowbird, the benches started to peel, it apparently was not leather. I called customer service, got the run around and was told I should have known it was not leather. It was sold as leather. contacted Consumer Affairs in Boca Raton. Was told I would only get $400.00 that I could use to buy some chairs?... Read more

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Despite the negative reviews on this store, I decided to give them a chance as the furniture seemed decent for the price and what we wanted; and the salesman was very professional. However, when it came time to deliver the furniture, the delivery men forgot to attach bolts to our bed, they delivered broken furniture, and they took 5 trips ("5 TRIPS!!!") to swap the piece of furniture. I called and called and called. The salesman Mr. JJ was... Read more

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El Dorado Furniture Customer Care Review from Miami, Florida
1 of 2

I went to El Dirado outlet Miller square to buy a pub bar I had seen earlier today and noticed the one on the floor was scratched badly. I was still willing to take it. I asked Daryl (store manager) if he could give me a small discount... he said the person who can make that decision wouldn't be back till Monday Labor Day. Then as I'm sitting for 40 minutes while he checks to see if other outlet store has one in stock I can go get.. a customer... Read more

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El Dorado Furniture Recliner complaint 158320
1 of 2

Since 08-11-16 the i report my recliner problem still no solution I call and fill contact form many times but that a Joke no one solve my problem At this point I don't care any more when el dorado solve my problem but for sure I am not you customer any more ever

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