Anonymous
map-marker Fort Myers, Florida

Never again

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Ordered a sectional couch. Waited 3 months (was told 4 weeks) for delivery once received was left sectional chase with right sectional couch. Zero concern at office. Said another 6 weeks to get couch. Or recommended “just get what’s in stock”. Paid top dollar and got no service. Would NEVER recommend to anyone. HORRIBLE experience
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Reason of review:
Order processing issue
1 comment
El_Dorado_Furniture4200

Greetings and thank you for your feedback. We would like to learn more about your case.

Please send us an email with further details, your contact information and the name under your account to: customercare@eldoradofurniture.com and a representative will be in contact with you within 24 corporate business hours.

Please use the special code, EDF0629PC, on the subject line of your email. Thank you in advance and we look forward to speaking with you.

Anonymous
map-marker Miami, Florida

Damaged Sofa

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El Dorado Furniture - Damaged Sofa
El Dorado Furniture - Damaged Sofa  - Image 2
El Dorado Furniture - Damaged Sofa  - Image 3

On Dec 2016 I bought a reclining set at eldorado Miami, on Sep. 2017 my 3 seat recliner was partially function and the back was tilt over than should, I called and a tech visit was to order a part, the part for some reason was never ordered or was wrong, in December 2017 after screaming at customer service, they attempt to deliver a new pc on 2/2/18 with was also damaged.

today i called and told i need to wait for a new shipment coming in 2/28/2018, this is the worse customer service I ever experienced. this company do not have any inventory or replacement good.

horrible customer service, a manager never calls back, I have emails and pictures since 9/2017. DO NOT BUY ANYTHING FROM ELDORADO.

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Loss:
$4900
Cons:
  • Service is realy bad
Reason of review:
Damaged or defective

Preferred solution: I want them to replace it immediately, i am tired or waiting, it's almost 6 month.

1 comment
El_Dorado_Furniture4200

Hello and thank you for your feedback. We would like to learn more about your experience.

Please send us an email with your contact information to customercare@eldoradofurniture.com and a representative will be in contact with you within 24 business hours upon receipt of your email.

Please use the special code, EDF020920, on the subject line of your email. Thank you in advance and we look forward to speaking to you.

Victoria B Bxo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

BluCard

I had a promotional account that was to expire on May 17, 2018 that I paid off on March 28, 2018 I spoke to a Rep waited after a week call back spoke with someone else to make sure that everything was paid as I requested long story short I received my bill for the month June an the account is back on the bill along with interest when I call them they stated that someone change it a few day ago the supervisor stated that they actually help me out because they took it and put it on the balance of the bill but he could credit the interest back in give me a free month so that I could pay the promo part again I told him no because I all ready paid it I don’t have another $500 to give so I close that account so I advise everyone to stay away from El Dorado BluCard love the Furniture AngryAngry

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Reason of review:
Problems with payment
1 comment
El_Dorado_Furniture4200

Greetings and thank you for your feedback. We would like to learn more about your case.

Please send us an email with further details, your contact information and the name under your account to: customercare@eldoradofurniture.com and a representative will be in contact with you within 24 corporate business hours.

Please use the special code, EDF0518PC, on the subject line of your email. Thank you in advance and we look forward to speaking with you.

Joseph M Zgr
map-marker West Palm Beach, Florida

Furniture Fiacso

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Purchased a leather sofa, two pieces arrived damaged, took three more deliveries to get the right undamaged pieces. Worst customer service ever, never call you back, never return calls, never keep promises.

Purchased a TV stand with an artificial fireplace with led lights and heater, stopped working two weeks later, Two months still trying to get a replacement. DO NOT DO BUSINESS WITH THESE PEOPLE!!!

Terrible sales people, told us everything was available and in stock and nothing was in stock, had to wait weeks for back orders and delivery.

Delivery guys do not speak English so if you do not speak Spanish you are sol. Tracked mud all over our new house and new carpets.

Worst experience ever and still not over.

View full review
Loss:
$400
Cons:
  • Service is realy bad
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

1 comment
El_Dorado_Furniture4200

Good Morning and thank you for your feedback. We would like to learn more about your case.

Please send us an email with your contact name and number and the name under your account to customercare@eldoradofurniture.com and a representative will be in contact with you within 24 business hours upon receipt of your email.

Please use the special code, EDF0425PC, on the subject line of your email. Thank you in advance and we look forward to speaking with you.

Anonymous

Fue una experiencia única.

Fue una experiencia maravillosa,me atendio un joven con una sabiduria increible,mucha profesionalidad
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Reason of review:
Good customer service
Daniel L Yhz

Credit card payment

I made a $500 payment and a $100 payment to a promotion that expires in December in 2018, and now I just got off the phone with a supervisor that told me the the representative that told me he transferred the $500 payment out in the wrong promotion and she cannot do anything about it. Plus, I have been told every month that of I make extra payments, I must call in every month to have them specifically transferred to my desired promotion. The supervisor today told me I cannot do that; it’s a one time exception. The supervisor told me she will submit a dispute for me, and it will take 90 days for a response. This is my account and I shouldn’t be going through this. I made minimum payments to cover all promotions, and anything Above that amount should be spread out the way I tell the company and not be told it has to be disputedz. This company is a rip-off and I plan to take further legal action, unless it is address in 10 days.
View full review
Reason of review:
Problems with payment
1 comment
El_Dorado_Furniture4200

Greetings and thank you for your feedback. We would like to learn more about your case.

Please send us an email with further details, your contact information and the name under your account to: customercare@eldoradofurniture.com and a representative will be in contact with you within 24 corporate business hours.

Please use the special code, EDF0526PC, on the subject line of your email. Thank you in advance and we look forward to speaking with you.

Anonymous

Very good experience

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Very good and excellent customer services
View full review
Reason of review:
Good customer service
1 comment
El_Dorado_Furniture4200

Greetings and thank you for your kind words. We are delighted to hear that you were provided you with exceptional customer service, our number one priority here at El Dorado Furniture during your experience with us.

We will continue to offer this along with our wide variety of furniture items for the many years to come. Thank you in advance and we look forward to your next visit with us!

Anonymous

Terrible Experience

I purchased a sofa from El Dorado. The sales clerk put the wrong sku number into the computer. Upon delivery it was a completely different sofa. I sent it back. They redelivered a new sofa. There was no record of the original sofa I purchased.
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Reason of review:
Order processing issue
1 comment
El_Dorado_Furniture4200

Greetings and thank you for your feedback. We would like to learn more about your case.

Please send us an email with further details, your contact information and the name under your account to: customercare@eldoradofurniture.com and a representative will be in contact with you within 24 corporate business hours.

Please use the special code, EDF0616PC, on the subject line of your email. Thank you in advance and we look forward to speaking with you.

Mabel P Ajm
map-marker Coconut Creek, Florida

LOW CLASS

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AN EMPLOYEE, ONCE APON A TIME. IF YOU ARE NOT IN THE RIGHT GROUP, YOU GET FIRED.

MANAGERS HAVING AFFAIRS WITH CASHIERS. AND THE WAY THEY TREAT AND TALK ABOUT THE CUSTOMERS. THEY TELL THE CUSTOMERS ONE THING AND THEN DO SOMETHING ELSE.

COCONUT CREEK STORE SHOULD BE CLOSED. THERE ARE NO REAL MANAGERS.

THE SALES PEOPLE ARE RUDE AND NASTY. TRUST ME, I WORKED THERE. I SAW ALOT!!!! YOU HAVE LITTLE GIRLS TRYIN TO PLAY GROWN UP AND THEY DONT HAVE A CLUE.

THEIR PROBALY ALL STILL THERE. AND IF THEIR NOT, ITS BECAUSE SOMEONE WISED UP AND SAW WHAT THEY WERE DOING.

NOTHING!!!!! JUST GOSSIPING.

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Reason of review:
Work Experience or Job Application
olga p Rda
map-marker Miami Gardens, Florida

El dorado furniture BLUE CREDIT CARD

En los últimos 24 meses he comprado en el dorado furniture en tres ocasiones aproximadamente 22 mil dólares considerando el dinero en efectivo , soy un cliente que regresa por mas y que hago mis pagos a tiempo y cantidades suficientes ,al hacer otras compras sin haber liquidado en su totalidad el proimer balance , cada vez q haces un pago ellos lo dividen para cada compra efectuada , hace tres meses no he recibido mi cuenta del dorado por correo y por eso no me percate q para el pago que pertenecía al 4 de marzo debi cancelar el total de la primera compra que era aproximadamente 2100 dolares , do ayer entre online para hacer e pago de abril veo que en vez de tener un balance de 5000 mi balance había subido a 8579.87 pq me estan cobrando los intereses de la primera compra en su totalidad . Esta mañana llame muchas veces al servicio al cliente de la tarjeta que el dorado te ofrece para financiar q es con Comenity bank y me asombro de ver q ellos no tienen el minimo de respeto por el cliente , no les importa cual es la situación y no te ofrecen nada para resolverlo , les ofrecí cancelar los 5 mil dólares en su totalidad para que me retiraran los cargos por intereses , que no estamos hablando de 300 o 500 dólares , y todos los representantes que me atendieron en diferentes localidades dijeron que ellos son el ultimo punto de contacto , este banco q el dorado te ofrece no sirve , no tienen costumer service , no les importa si no regresas al dorado porque ellos dicen que no tienen nada que ver con el dorado y entonces mi preg es , como ofreces una tarjeta de crédito a tu cliente para que te compre y después ellos dicen que si compras o no en el dorado otra vez no es su problema , q serian de los bancos y de las tiendas sin nosotros los clientes , yo creo que el cliente se merece respeto y que el dorado esta financiando con un banco que no representa sus interéses , es very sad , yo no regreso mas , lo siento , yo mi dinero lo uso pero no lo regalo y mucho menos a un banco q te dice que por encima de ellos no hay mas nadie a quien reclamar , no lo entiendo !!

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Reason of review:
Problems with payment

Preferred solution: removerla cantidadad q me adicionaron

2 comments
Guest

Me paso exactamente lo mismo que a usted es una falta de respesto totalmente lo que tiene ese banco y en eso se incluye el dorado ya que ellos saben de esa situación y no te la explican a la hora de una compra

El_Dorado_Furniture4200

Buenos Dias y gracias por su mensaje. Quisieramos conocer mas sobre su caso.

Por favor, envianos un correo electronico a: customercare@eldoradofurniture.com con su nombre de cuenta, su numero, y un representante lo contactara en 24 horas laborales. Por favor, utilice el código especial, EDF0320PC, en el titulo de su correo electrónico.Gracias de antemano, y esperamos comunicarnos con usted pronto.

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Anonymous
map-marker Wellington, Florida

Terrible service

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TERRIBLE CUSTOMER SERVICE COMMUNICATE AT ALL. Not happy at all with this company.

I hope That they resolve my issue. I ordered 6k worth of furniture and it still is not correct. First they brought the dining set out in the buffet was damaged. They rescheduled right away to send another one out for next weekend.

Next weekend came in they delivered our other kitchen furniture but they did not bring the buffet as promised. They did not call to let us know that it was canceled and as a matter fact they couldn’t even close the kitchen order because the whole order was canceled after they had put on the truck the night before. At that point say when I called they told me that they had took it off the truck because of quality issues. I don’t believe that story because they did not call me before.

The manager Edwardo was suppose to call me back by Tuesday and he did not. I called Him on Tuesday and he remembered my case and gave me some excuses why he didn’t call. He set up another delivery for this Saturday. This Saturday came and by 11 o’clock nobody has showed.

This was after receiving for confirmation three via text message and one via phone call. When I called they did not have an answer for me. Again they told me that the buffet was removed off the truck and they don’t know why maybe for Quality concern reasons. At this point I’ve wasted two Saturdays waiting for furniture that has an appearance they now only have four of these buffets left in their warehouse.

Still do not have answers to this issue.. basically a lot of bs and no results

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Reason of review:
Order processing issue
1 comment
El_Dorado_Furniture4200

Good Afternoon and thank you for your feedback. El Dorado Furniture goes to great lengths to WOW every customer every time, as we know there is always room for improvement.

We apologize about your experience. As you know, our managers have been in contact with you these past days, trying to make your situation right. As scheduled, your delivery date is set for tomorrow within the specific time frame you requested.

Please do not hesitate to contact us should you have any further questions or would like to let us know about your delivery day experience. Thank you in advance and we look forward to seeing you tomorrow.

Howard G Bxg
map-marker West Palm Beach, Florida

The worst customer service I have ever experienced

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I am a designer having spent probably over 100,000 over the last few years More items came in damaged than not A friend worked their so I wanted to give him business After ordering for my personal use as well, all I have received is damaged sofas with promises of replacements and refunds I am still waiting to resolve problems from 6 months ago This is my last order I will ever place Chinese Nicoletti and natuzzi if you really want it order it on amazon At least your issues if you have any will be taken care of
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Reason of review:
Damaged or defective
1 comment
El_Dorado_Furniture4200

Good Morning and thank you for your feedback. We would like to learn more about your case.

Please send us an email with further details to customercare@eldoradofurniture.com and a representative will be in contact with you within 24 corporate business hours upon receipt of your email.

Please use the special code, EDF0315PC, on the subject line of your email. Thank you in advance and we look forward to speaking with you.

Vinod B Rya
map-marker Fort Myers, Florida

Totally incompetent customer service

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Totally incompetent customer service , worse delivery service and impossible to reach anyone in senior management to voice any complaints . Would never recommend El Dorado Furniture to anyone .

View full review
Reason of review:
Poor customer service
1 comment
El_Dorado_Furniture4200

Good Morning and thank you for your feedback. We would like to learn more about your case.

Please send us an email with your contact name, information and further details to customercare@eldoradofurniture.com and a representative will be in contact with you within 24 business hours upon receipt of your email.

Please use the special code, EDF0324PC, on the subject line of your email. Thank you in advance and we look forward to speaking with you.

Anonymous

Terrible

Compre unos muebles para mi florida room pague por muebles de cuero y los muebles se estan pelando solos

No tienen 2 años de comprados

Y lo que me vendieron es cuerina china que eso es una porqueria

Hice mi reclamo y me dijeron que no tenian garantia yo no estoy pidiendo garantia de arreglar el mueble porque el muebke esta trabajando yo quiero garantia de la calidad que me vendieron cuero y no es cuero unos muebles tan caro y ahora no respaldar el producto que venden me parece un engaño al publico que hagan algo asi

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Reason of review:
Bad quality
1 comment
El_Dorado_Furniture4200

Buenos Dias y gracias por su mensaje. Los sentimos mucho por su experiencia.

Quisieramos conocer mas sobre su caso. Por favor, envianos un correo electronico a: customercare@eldoradofurniture.com con su nombre de cuenta, su numero, y un representante lo contactara en 24 horas laborales.Por favor, utilice el código especial, EDF0506PC, en el titulo de su correo electrónico.Gracias de antemano, y esperamos comunicarnos con usted pronto.

Marquetta F
map-marker Cutler Bay, Florida

Purchasing living room furniture

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I would personally like to Ariel and Lily. Of the Cutler Bay store.I had made a bad choice in furniture.

These 2 people went above and beyond to correct my wrongs. I am now overly pleased with my selection. I was given one on one service,patience and most of all they listened to my needs and came up to a beautiful living room. My disabled husband now sets in the living room because of the comfort of the furniture.

These two people are a asset to this company. They have made a lifetime customer from me!

Sincerely: Mrs. Marquetta Figueroa

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Reason of review:
Good customer service
1 comment
El_Dorado_Furniture4200

Greetings, Marquetta! Thank you for your kind words.

At El Dorado Furniture, we do our best to WOW every customer. We are happy to hear that our Cutler Bay Tea, made your shopping experience, a wonderful one!

We will continue to offer great customer service and our wide variety of products for the many years to come. Thank you in advance and we look forward to your next visit with us in the future!

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