Update by user Jul 14, 2016
I am hoping el dorado shows up next Monday the 18th as scheduled. My whole couch needs to be re stuffed.
I can't even sit on it without a pillow under my butt.
We will see how it goes. It's at least a 2 hour job.
Original review posted by user Jun 14, 2016
I bought over $5,000.00 worth of furniture for my condo in October 2014. My $2500 couch with chair attached is dipping in 2 places, springs gone.
I called El Dorado and they told me my year warranty was over and gave me a email to send pictures to. I did and they called to tell me my warranty was over, if I would like to pay here is some technician #'s. That couch, for that money should be not be crinkled and dipped in 2 places.
It is defective and poor quality for this amount of money. They are so sweet when you buy, so wonderful, but have a problem with an expensive couch.
Reviewer is in unhappy mood. This person stated that there is a room for improvement of return policy and poor quality product. Please immediately contact the author of this review to discuss damaged or defective of el dorado furniture sofa and associated monetary loss in the amount of $2500. El Dorado Furniture needs to offer any options to resolve the issue according to poster's claims.