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The motor does not work for the reclining function on our sofa.We contacted the Warranty People and sent the required email and jumped through all the hoops.

The service people came and ordered parts. After two months, they returned and had ordered the wrong parts. Two months later we are still waiting for the parts. The game is played as follows: The warranty is a scam.

There is a warranty department at the store who tells you to call the warranty folks, they tell you to call the parts folks who tell you to call the delivery folks and they tell you to call the service folks who tell you to call corporate who uses an answering machine.Good luck!

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El_Dorado_Furniture4200
#1410438
El Dorado Furniture Verified Representative

Greetings and thank you for your feedback.We would like to learn more about your case.

Please send us an email to: customercare@eldoradofurniture.com with further details, your contact information and the name under your account and a representative will be in contact with you within 24 business hours upon receipt of your message.

Please use the special code, EDF122717, on the subject line of your email.Thank you in advance and we look forward to speaking with you.

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