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Years back I bought a wall unit from them and they delivered the furniture damage and one of the pieces of the wall unit didn't match with the other.

I refused to accept it and I asked them to take it back. It took me about 4 trips to their store to try to get my money back.

Everytime I went they came back with a different story including misplacing my purchase receipt. They are the worst, horrible customer service.

I swored to myself I would never buy a piece of furniture from them even if they are on discounted prices.

Location: Miami, Florida

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Guest

LOS VENDEDORES DEL DORADO A DIFERENCIA DE LOS DEL PALMETTO ESTAN TRABAJANDO DE GRATIS,,Y LOS CAMIONEROS TAMBIEN,,,EL QUE ENTRA AL DORADO A TRABAJAR RECIBE BUENA IMPRESION Y SALE *** TREMENDA DESILUSION,,,CUANTA MENTIRA EN ESTA EMPRESA QUE SOLO LE IMPORTA EXPLOTAR,,ESTO ES LA CUBA DE FIDEL HECHA MUEBLERIA,,,EXPLOTACION LABORAL,,Y NINGUN TIPO DE BENEFICIO

Guest

NO SOLO ESO,,EL DORADO TRATA A SUS EMPLEADOS COMO BASURA,,MUCHA PRESION,,,POCA PAGA,,CUANDO UNO VEZ PERSONAS ENTREVISTANDOSE PARA TRABAJAR SOLO DECIMOS OTRO *** QUE CAYO,,ESTA GENTE SON UNOS EXPLOTADORES Y MISERABLES, Y ES VERDAD QUE LOS MUEBLES DE LEATHER LO MEZCLAN Y ADEMAS CUANDO TIENEN ALGO QUE TIENE UN POCO DE CALIDAD AL FINAL TERMINAN BUSCANDO OTRO MANUFACTOR QUE LO HAGA MAS BARATO Y MENOS CALIDAD Y LO VENDEN AL MISMO PRECIO, LES RECOMIENDO AL QUE ASPIRE ENTRAR ALL DORADO A TRABAJAR QUE PREGUNTE PRIMERO,,Y LOS DUENOS SE QUIEREN VENDER COMO HONESTOS Y DEJENME DECIRLE QUE ELLOS LE HACEN HONOR A SU APELLIDO PERO SIN EL ACENTO EN LA O,,,ESTA ES UNA DE LAS COMPANIAS MAS EXPLOTADORAS,,POR ESO USTEDES VEN POCOS ANGLOSAJONES O AFROAMERICANOS TRABAJANDO PORQUE ELLOS SABEN DE SUS DERECHOS Y NOSOTROS LOS LATINOS NOS DEJAMOS EXPLOTAR

Guest

Purchased a $3600 bunk bed from the Coconut Creek), and discovered within 10 minutes of them leaving that the bottom bunk would not move out. It has wheels on it for that purpose.

After several calls and a couple of days, they sent someone it to check it out. He yanks violently on the bottom bunk (causing the entire bed to actually make a screeming noise)but the bed was jammed fast. There is NO way the deliverymen who put this together would not have known it was wrong. Multiple calls to the store and still no respose.

Had to resort to BBB report and dispute the charge on the card. NEVER buy from them!!!

Guest

My dinning table chairs broke in 3 weeks.

Dont buy at this store.

Cheap materials

Guest

I purchased a media console at El Dorado Furniture at and paid for it on the date of purchase. They charged my debit account right away -- before the furniture was delivered.

They delivered the wrong furniter (a cheaper and smaller unit), then they failed to make the second delivery as we had agreed to. When I decided to cancel my order, they told me they would credit my account within 7-10 days.

Sixteen days later, I'm still waiting for my money back, and it looks like I have to return yet again to demand my money back. I not only recommend no one buy there, I'm thinking about taking legal action if my right for a refund as a consumer is not honored.

Guest

NO COMPRE EN EL DORADO FURNITURE.El dorado son solo mentiras. Los muebles de cuero, no son de cuero sino de una mezcla pulverizada de *** algunas fibras de carnaza que es el desecho del cuero y aglutinantes quimicos.

PERO NO ES CUERO.

No sean mentirosos.

La sala que dizque cuero, la bote a la basura, compre en CARL'S FURNITURE de cuero cuero de la vaca mejicana o argentina. Lo del Dorado es porqueria MADE IN CHINA.

Guest

Eldorado is absolute garbage. They delivered 4 times and never got it right.

Each time, they sent out defective merchandise.

The customer service is horrible and they do not care. I would never ever purchase from them again!

Guest

I purchase a Leather Sofa and 2 Leather recliners from El Dorado about 4 years ago, this week I tried cleaning a spot on the arm with the cleaner given to me by the store, and it rubbed off all the color!! I went to the store and they said that the cleaner was over its warranty, so that was the reason, This was expensive Decoro furniture, and suppose to be excellent quality, now they say that they no longer carry this line, or the cleaner brand that they sold me, That it only had a 3 year garantee, Who ever heard of Leather furniture that only last 3 years?? I will never again buy or recomend El Dorado Furniture, Customer Service is a JOKE, Once they get your money, the show is over!!

Guest

El dorado has the worst customer service, i still waiting for the sofa, about 4 days, and i didnt have it. people hwo work in this store so mean, nobody respect you like a customer. The worst place for buing something., even its on big sale.

Guest

Isn't weird to find a person around here that actually likes El Dorado looking around and searching for complaints about his/her favorite furniture store?

Well, I wanted to add a short story to JQ's comment. I just bought the most expensive sectional El Dorado has and is currently advertising so much.

After waiting for them the whole day, the delivery finally arrived at 10:30pm. It was dark and the leather furniture has a pretty dark color too, so I didn't see the 3 wholes in the leather the chaise has. As some of you have mentioned before, their sales people have type A personality and can't let you walk without interacting and selling you something, yet when it comes to fix a problem they are the worst. In summary, after several calls and complaints they didn't agree to exchange it for a new piece, and even though they made me think that could be a possibility as many others at the beginning, they just approved to repair the leather.

I never had the opportunity to talk on the phone to the store manager even though I requested it, so I had to go to the Kendall Store and ask for the manager. They tried to convince me that repairing the leather wasn't a big thing because it is supposed to fix and hide the whole without noticing it, but as I told them, "if I wanted to buy a repaired sectional I could have gone to Big Lots and pay a lot less than what I paid for this broken furniture as if the money were easily earn it." I just can assure you guys that I am not stepping on this chain stores ever again and I'm gonna advice every professional out there what a terrible odyssey they could get in by choosing this place. Finally, I heard once, that El Dorado as many hispanic-owned places were the worst places where hispanics can get a job and be treated with respect and now I realized the reason behind it.

Just a thought!!! By the way, the buy was for $5000.00.

Guest

This is a store that make thousands of sales every year and is immpossible to have no few complaints, for me, el dorado is not only a store with good customer service but also the quality is great compared with Rooms to go and City Furniture. Now, if you buy the cheapeast piece of the showroom don't expect to have the best furniture for over 20 years.

Guest

Hace 5 meses que compre unos muebles en el Dorado marca Decoro y me llego descocido el sofa, el reclinable no funcionaba y para colomo ahora los muebles han perdido el color. El servicio al cliente es terrible.Para venderte te tratan como reina y para resolver un problema de sus muebles que tienen una calidad terriblemente mala te tratan como nada.Nunca mas esas personas cogen un centavo mio.

Guest

OMG, you bought it how many years ago and now your complaining about it? GFG

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