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2.1

A lamp I purchased a year ago has corrosion of rust resulting in breakage of one of the poles. El Dorado being of the highest quality of furniture this should not be happening after only a year.

Customer service was no help to explain about the warranty to me that is no exception being a valued customer I would think something more than an apology should be warranted. I'm really reconsidering purchasing in the future. Coincidentally I'm supposed to go this weekend and get my $4000 sectional Ive been wanting for the Super Bowl.

I hate to think that I'm spending money with El Dorado and when their product fails all you'll get is an apology. Sad

Reason of review: Bad quality.

Monetary Loss: $500.

Preferred solution: Exchange or similar .

El Dorado Furniture Pros: Good furniture selection, Salesman, Furniture selection.

El Dorado Furniture Cons: Warranty, Poor customer service.

Location: 4200 N W 167Th Street, Miami, FL 33054

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El_Dorado_Furniture4200

Greetings and thank you for your feedback as we always strive to provide a 5-Star Service. We would like to learn more about your case.

Please send us an email with further details to customercare@eldoradofurniture.com and a representative will be in contact with you within 24 corporate business hours upon receipt of your email.

Please use the special code, EDF0122PC, on the subject line of your email. Thank you in advance and we look forward to speaking with you.

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