El Dorado Furniture - Product malfunction
A lamp I purchased a year ago has corrosion of rust resulting in breakage of one of the poles. El Dorado being of the highest quality of furniture this should not be happening after only a year.
Customer service was no help to explain about the warranty to me that is no exception being a valued customer I would think something more than an apology should be warranted. I'm really reconsidering purchasing in the future. Coincidentally I'm supposed to go this weekend and get my $4000 sectional Ive been wanting for the Super Bowl.
I hate to think that I'm spending money with El Dorado and when their product fails all you'll get is an apology.
Reason of review: Bad quality.
Monetary Loss: $500.
Preferred solution: Exchange or similar .
El Dorado Furniture Pros: Good furniture selection, Salesman, Furniture selection.
El Dorado Furniture Cons: Warranty, Poor customer service.
Location: 4200 N W 167Th Street, Miami, FL 33054
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Greetings and thank you for your feedback as we always strive to provide a 5-Star Service. We would like to learn more about your case.
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